Elderly passengers and people with disabilities
Priority boarding
Passengers will be given priority for boarding the aircraft.
When boarding, notify check-in counter staff and come to the boarding gate early.
About Passenger’s Ability to Walk
For assistance at the airport and on the aircraft, please use the ‘Walking Status / Checked-In Wheelchair Contact Sheet’ and inform the SF Call Center (Japan domestic flight reservation and information center) of your ability to walk and whether or not you use a wheelchair.
Wheelchair rental
Wheelchairs are available at departure airports and arrival airports.
Depending on your flight, you may need to travel by bus or use stairs.
Passengers who would like to use a wheelchair or request assistance should notify staff when making a reservation.
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Note that there are a limited number available, and we may not be able to meet your request in some cases. Thank you for your understanding.
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We will accept a passenger’s wheelchair as checked baggage at check-in.
Passengers with visual impairments, or with difficulty walking unaided, or who use electric wheelchairs
Passengers with medical cylinders or severe illness or injury
In some cases, such passengers will require an attendant or special procedures, so we ask that you notify staff when making a reservation.
Passengers travelling with guide dogs, hearing dogs and service dogs
Passengers who want to travel together with their service pets in the cabin may do so at no charge. Please notify staff when making a reservation.
Passengers using an electric wheelchair
Please notify our staff of the size, weight and battery type when making a reservation. Also, please come to the airport check-in counter at least 60 minutes before your departure time on the day of departure.
<About batteries of motorized wheelchairs>
If you do not know about the battery of your own wheelchair, please ask the manufacturer beforehand.If you have a type of wheelchair that does not allow you to check the battery easily due to its structure, please bring documentation, such as the instruction manual, that indicates the type of battery.
In-flight support
- Braille Safety Guide (Japanese version/ English version)
Braille versions of the in-flight Emergency Facilities Guide pamphlets are available.
- Writing Boards
These are available at the check-in counter, in-flight, and security checkpoints as a communication tool for hearing-impaired customers.
- Pharmaceutical products, medical supplies and medical devices
Cold medications, painkillers, motion sickness medicine and other over-the-counter medications are available as well as pharmaceuticals and medical supplies (such as intravenous and injection preparations) for physician use in the event of a sudden illness. There is also an automatic external defibrillator on board.
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Cabin attendants are trained to provide emergency assistance in-flight. In-flight wheelchairs are provided for disabled passengers to use to move around on board a flight. If you are not feeling well, please do not hesitate to notify a cabin attendant.
