To customers who have made a reservation but have not completed the purchase procedure
If payment is not completed within the purchase deadline, the reservation will be automatically canceled. If you have not yet purchased your ticket, please check the flight you have booked from the reservation search below and complete the purchase procedure. We offer several payment methods in addition to convenient credit card payments.
You can search for information on shareholder’s benefit numbers that are reusable due to a refund by accessing the link below.
Passengers Boarding Our Japan Domestic Flights for the First Time
A step-by-step guide to reserving and purchasing tickets to boarding your flight.
Reservations and Purchases
This page provides a step-by-step guide from reserving your Japan domestic flight ticket to purchasing it.
Reservations
Changes / Refunds (Cancellations)
This page provides information on how to change reservations and claim refunds, as well as what action to take in the event your flight is delayed or canceled.
Reservation Changes and Refunds at Customer Convenience
This page provides information on changes to your reserved flight and refund on tickets at customer convenience.
Action in Case of Delayed or Canceled Flights
This page provides information on transferring a reserved flight (reservation change) and refunds on tickets when your flight is delayed or canceled.
This page provides information on the procedures to take in the event you have misplaced or lost your ticket.
